Resources

You’ve heard of NPS, and now you think what good it can do to you. Let’s see the benefits of Net Promoter Score and how you can make the most out of it for your business.  In 2003, Bain & Company established the Net Promoter Score to help companies measure

Here’s how providing a compelling customer experience and using Net Promoter Score can drive more sales for your agency! Real estate is one of the most consumer-centric industries out there. Everyone looking for a new home is out to make a life investment which they simply cannot go through with

Check out our top 5 tips to instantly drive more customer reviews for your business! We’ve spoken at length about the importance of getting online reviews to boost the profile of your business but we know what you’re thinking – easier said than done, right? Not necessarily! There are tons

Not driving enough positive online reviews? Here is why this is an absolute must for your business. In today’s digital market, positive online reviews for a business are like currency. The more online reviews you receive which rant and rave about your business, the more visible your business becomes and

In a day and age where your online presence is the window to your business – what are you doing to ensure it looks the part and gives off the right impression? Here’s our take! As brands continue to increase in popularity so does the probability that outrage from disgruntled

Everybody is online! Before interacting with your business, they search you online! FACT. Here are 3 ways to manage the impression you give off for your business online! Do you remember the last time you went to a store where you had a truly great customer experience? Or where a staff member

The Internet of Things! You’re hearing it pop up everywhere. But how exactly will if affect the Customer Experience you deliver for your customers? You may have seen and heard the curious term ‘The Internet of Things’ (IoT) emerging quite a bit over the past few years and it’s no

You’re trying to grow your audience and community to expose more people to your great products and services – here are our 4 key factors to achieving success! We all want to transform our reputation to achieve that ‘wow’ factor for our brand but many of us are still getting

You know the importance of gathering feedback but are concerned about annoying your customers. Fair point. Here are our 5 key tips for how to ask for feedback without being too forceful! Feedback is an invaluable tool for helping your customers maximise their experience with you. However, if deploy your

You want to bulk up your email list but not quite sure how? Here are our 5 fool-proof methods to get you on your way! The internet is all around us, so it’s no wonder it’s become one of the core methods of communication between people and businesses alike. Despite