Resources

Tricky customers are challenging to deal with. If handled well, the relationship between you and the customer not only gets better but you can also open doors to opportunities in the future with them. The rules remain the same for each customer; NEVER argue, interrupt or jump to a solution quickly without focusing on

The good, the bad, the ugly; we’ve seen it all when scouring the net to compare reviews for a product or service we’re unsure about investing in. So, it’s no surprise that businesses are keen to up their feedback game. However, feedback isn’t just useful for self-improvement, it’s an incredibly

In today’s digital era, where time is mercilessly passing by without waiting for anyone or anything, how is a customer going to find the time to sit down and search for a business that will provide them with exceptional customer service, offering the right products and catering to the needs as

Creating WOW moments is at the heart of delivering unrivalled customer experiences in 2020. But what are WOW moments? How do we deliver them and why should they be delivered?  Here, we tackle all those questions and more. Let’s get straight into it. What are WOW Moments? Everybody loves to

What is Churn Rate? In business terms, churn refers to the customers who do not do repeat business with you. In simple terms, it means the loss of customers. When customers churn, it means they stop doing business with you. Most likely, it happens when you fail to meet customer