Engage your customers at every level
Industry Tailored Surveys
GroHawk comes preloaded with survey questions tailored specifically for your industry by leading retail professionals.
Customisable Surveys
Add to core surveys with your own business specific questions which allow you to capture feedback on any aspect of your offering.
Flexible Reporting
Multiple report types can be generated in the system for accurate analysis and better understanding the behaviour of the students.
Instant Alert
Our system will automatically send an automated email and SMS to designated members of the management team whenever a significant action occurs.
Encryption & Storage
All the data (students & teachers) stored on our system is fully encrypted to protect confidentiality. All data is backed up routinely on secure servers for peace of mind when using the platform.
Seamless Social Media Integration
GroHawk is paired with all major social media networks allowing students to amplify their positive experiences at the press of a button, when it matters most.
Benefits of using an online CSAT tool
Not to forget that emails are one of the best ways to reach a wide range of audiences. Keeping that in mind, you need to have email survey software that gets you real-time feedback from your recipients.
Communicate directly with your Students
We know it can become very difficult for management to connect with their students. GroHawk will bring you closer to your students, allowing you to hear firsthand what your clients have to say about you.
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Detect Hidden Issues
GroHawk increases retention rates by identifying hidden issues in your institute. Certain issues can be tricky to detect with traditional feedback methods and can lead to rapid decreases in retention rates if not handled.
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Opportunity to Engender Loyalty
Implementing a system which provides your students with a true voice shows them that you really care about their feedback and what they have to say. Such recognition allows them to build rapport and a deeper relationship with your business, in turn driving loyalty
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Reputation Management
Timely feedback that leads to better services allows your brand to keep a positive image in the market. The constant evolution of product and services gives your brand a better reputation in the eyes of the customers.
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Connect with your Students when it matters and how they want it
Using GroHawk allows you to capture Student’s sentiment when it matters - immediately after their transaction with your business and by the means they prefer. This ensures any feedback left is accurate as of the experience received. This allows the business to act and rectify the situation in a timely manner (in the case of negative feedback) or go in and request a referral or testimonial in the case of positive feedback.
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Automatically Funnel Positive Sentiments to Review Sites
GroHawk allows you to automatically funnel positive sentiments through to all major directory and review sites. GroHawk’s unique widget allows you to seamlessly publish these comments onto your business website also.
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In-between Relationship Management
Our tailored built email automation systems ensure we keep you at the forefront of your client’s mind in-between visits. Our email campaigns are architected by leading retail psychologists ensuring each correspondence has maximum impact.
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Flexible Reporting Anytime Anywhere
Just as you would expect to monitor your business’ financial reporting, our flexible reporting system enables you to report on your clients sentiments how and when you want to.
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Accountability
Our audit log enables you to keep track of all responses left and actions taken by your staff members, allowing you to keep track of all responses and ensure they are being handled appropriately.
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