Engage your customers at every level
Industry Tailored Surveys
GroHawk comes preloaded with survey questions tailored specifically for your industry by leading retail professionals.
Customisable Surveys
Add to core surveys with your own business specific questions which allow you to capture feedback on any aspect of your offering.
Flexible Reporting
Multiple report types can be generated in the system for accurate analysis and better understanding the behaviour of the students.
Instant Alert
Our system will automatically send an automated email and SMS to designated members of the management team whenever a significant action occurs.
Encryption & Storage
All the data (students & teachers) stored on our system is fully encrypted to protect confidentiality. All data is backed up routinely on secure servers for peace of mind when using the platform.
Seamless Social Media Integration
GroHawk is paired with all major social media networks allowing students to amplify their positive experiences at the press of a button, when it matters most.
Communicate directly with your patients.
We know it can become very difficult for management to connect with their diners. GroHawk will bring you closer to your diners, allowing you to hear firsthand what your they have to say about you.
Detect Hidden Issues
GroHawk increases retention rates by identifying hidden issues in your organisation. Certain issues can be tricky to detect with traditional feedback methods and can lead to rapid decreases in retention rates if not handled correctly.
Opportunity to engender loyalty
Implementing a system which provides your diners with a true voice reminds them that you really care about their feedback and what they have to say. This allows them to build rapport and a deeper relationship with your business, in turn driving loyalty
Reputation management
Prevent negative word of mouth from damaging your brand image by identifying unsatisfied diners and proceeding with service recovery methods.
Connect with your patients when it matters and how they want it
Using GroHawk allows you to capture diner sentiment when it matters – immediately after their transaction with your business and by the means they prefer. This ensures any feedback left is accurate and timely.
Automatically funnel positive sentiments to review sites
GroHawk allows you to automatically funnel positive sentiments through to all major directory and review sites such as Facebook and Google. GroHawk’s unique widget then allows you to seamlessly publish these comments onto your business website.
In-between relationship management
Requesting feedback is a powerful way to stay at the forefront of your diners mind in-between visits.
Flexible reporting anytime, anywhere
Our flexible reporting dashboard enables you to slice and dice your client sentiments how and when you want it.
Create accountability
Our intuitive dashboard allows you to seamlessly track and delegate all responses and actions taken by your staff members, giving you peace of mind that they are being handled appropriately.
