30 Mar
5 Ways to Deliver Excellent Customer Service to Millennial
Millennials are one of the biggest spenders in the marketplace. According to a study conducted by Accenture, millennial shoppers spend $600 billion a year in the United States alone. Failing to attend to their specific needs throughout the customer journey, especially after they purchase via great customer service and support,
26 Mar
7 Customer Service Channels To Improve Your Customer Experience
Customer Service channels have significantly evolved over the past few decades. Today, there are a variety of ways a customer can reach out to companies and have their issues sorted within no time. In business terms, all such ways of customer interaction are known as ‘customer service channels’. Prompt and
04 Feb
9 Customer Service Skills to Improve in 2020
According to research conducted by Temkin Group, 77% of customers said that after having a positive experience with a Company, they would recommend said Company to a friend. Customer service was largely ignored until companies realised it was a critical competitive element to differentiate themselves. A company’s growth can be
Deliver exceptional CX in 2020
