02 Apr
4 Simple Ways NPS Helps Improve Profitability
Do you know how profitable your promoters are? Today’s connected world is offering amazing opportunities for all of us to grow. For any company, one of the key criteria for growth is relentless customer acquisition; for which they splurge on marketing, advertisements, discounts, loyalty programs, flash sales, celebrity endorsements…. it’s
02 Mar
10 Steps to Create a Great Customer Service Strategy
In the last blog piece, we comprehensively covered what customer service strategy is and why it is important for any business. Now the question is how do you start on building a customer service strategy? This can be a new domain for you, even if you happen to own a
Deliver exceptional CX in 2020
